Your dedicated partner for elevator and escalator management

• Invoice auditing to catch duplicate charges, inflated labor, and billing for work already covered under your maintenance agreement

• Quarterly, semi-annual or annual site surveys, with additional visits available as situations warrant — proactive oversight, not reactive reporting

• Hands-on access

  • Maintenance performance audits confirming that required tasks are actually being completed — not just invoiced

  • Safety and code compliance review that identifies violations before they become citations or liability

A contract written for you — not for the contractor

• Defined billing rates, mandatory service hours per elevator, and precise protective language built into your agreement from the start

• Required photographic documentation for every trouble call — the single most effective tool for contractor accountability

Independent oversight through every phase

• Specification, competitive bidding, and contract negotiation handled entirely by HEC — with independent verification of every progress payment before it's approved

• Every modernization engagement includes a HEC maintenance agreement to protect your investment after completion

Verifying code compliance, safety and performance required by Federal, VA, and Department of Defense facilities to ensure installed equipment adhere to both the specifications as well as all existing codes.

On-site assessment of elevator equipment affected by water damage — primarily for insurance verification, but also for due diligence or post-incident evaluation.

Time-and-material consulting is available for any other elevator matter where you need independent guidance.